Speak Up channels

The purpose of the Speak Up channels is to receive and process communications related to breaches of Atradius Code of Conduct and internal policies, as well as any actions or omissions that result in a breach of local or international laws and regulations, any irregularities or potential fraud. Anonymous communications will be accepted and will be investigated with the utmost caution and confidentiality.

The Atradius Speak Up policy establishes the channels to report the above-mentioned irregularities. Atradius will not tolerate retaliation against you for raising a concern or requesting an official investigation into a matter.

Atradius invites employees as well as other stakeholders with a business or professional connection with Atradius (including but not limited to customers, brokers, contractors, shareholders, seconded personnel, former/potential employees, trainees) to raise concerns or file a report if they believe an issue at Atradius is in violation of any law or regulation or internal policies and procedures.

The channels through which you can send communications of the above-mentioned irregularities are as follows:

• By e-mail message at one of the following email addresses:  alertline@atradius.com or alertline@creditoycaucion.es. 

• By postal mail to the attention of the Director of Internal Audit,  Atradius Crédito y Caución S.A. de Seguros y Reaseguros, Calle Méndez Álvaro, 31, 28045 Madrid, Spain.

You can use any format or template to raise your concern or to file a report. When filing a report please provide any information you have available and you consider relevant or useful. The communication of the irregularity must contain, at least, the following information:

• The reported irregularity, with detailed information of the circumstances of the incident, enclosing, whenever possible, documentary support.

• The identification of those directly responsible for the irregularity, if known.

Once the communication is received, it will be managed by Atradius Internal Audit as established in the internal procedures.