Atradius Customer Service Team Page

A group shot of the Atradius CST team, they are sat on a red sofa together in the atrium of the Cardiff office

The Atradius Customer Service Team is vibrant and proactive, with the aim of providing high-quality service and a unique offering that puts the customer and broker at the forefront. On this page, we would like to highlight the range of services we provide and share helpful hints and tips to assist you in managing your clients’ policies.

This page is designed to focus on frequently asked questions and educational videos. We will also be sharing the latest enhancements to Atradius Atrium, to help you manage your policy as efficiently as possible.

As a team, we are always looking for ways to improve our services and welcome your feedback and ideas.

We invite you to share your thoughts with us by emailing CST@atradius.com

You can also call us on 0330 678 0221

"Atradius Customer Service Team is the best in the market. No competition comes close; everyone is really friendly and helpful."

Atradius customer,

"I have been fortunate to work on the Customer Service Team for more than 10 years of my career. I believe we are unique to the credit insurance market."

"We operate a customer-first mentality, collectively providing over 200 years of experience. Our goal is to resolve all queries within the life cycle of the policy, whilst focusing on pro activity, pre-empting potential problems before they hit the customer."

"We focus on speed and accuracy, and we are continually striving for improvement by driving through new initiatives based on your feedback."